Questions & Answers

Some common questions we get asked about CS Workout. If you have a question that isn't listed please get in touch.

  •   Device Compatibility

    1. What are the device requirements to access CS Workout?

    To access CS Workout, you'll need a device connected to the internet with a web browser.

    2. Are there any specific browser recommendations for optimal performance on CS Workout?

    While CS Workout is compatible with most modern web browsers, we recommend using Google Chrome or Mozilla Firefox for the best experience.

    3. Does CS Workout work on iPads and Android tablets?

    Yes, CS Workout is compatible with most devices, including iPads and Android tablets.

    4. Is there a single-click login option for students?

    Yes, a single-click login is available. Simply visit www.csworkout.co.uk/login.php?username=xxxxxx&password=yyyyyy, replacing 'xxxxxx' with your username and 'yyyyyy' with your password. All credentials are lowercase with no spaces.

    5. Can I access CS Workout from multiple devices simultaneously?

    Yes, CS Workout allows users to access their accounts from multiple devices simultaneously for seamless learning experiences.

  •   Access & Trials

    1. How do students and teachers access CS Workout?

    Each school has a global login for CS Workout. Students and teachers utilise the same username and password to log in.

    2.Is there a limit to the number of users who can access CS Workout from my school?

    No, there is no limit to the number of users who can access CS Workout from your school. All students and teachers at your school can use the platform without restriction.

    3. Can I access CS Workout offline?

    CS Workout is primarily an online platform, and internet connectivity is required to access its content and features. Offline access is not currently supported.

    4. Can I try CS Workout before committing to a subscription?

    Absolutely! We offer a 7-day trial period so you can explore CS Workout and ensure it aligns with your needs. To request a trial for your school, please visit our trial page and fill out the trial request form. Our team will review your request and provide you with trial access as soon as possible.

    5. Can I extend the trial period if I need more time to evaluate CS Workout?

    Unfortunately, trial periods cannot be extended beyond the initial 7 days. However, you can contact our support team if you need assistance or have specific inquiries during the trial period.

  •   Usage & Features

    1. Is it possible to download CS Workout's content?

    Unfortunately, downloading content from CS Workout is not supported.

    2. Are there any restrictions on sharing login details?

    Yes, sharing login credentials publicly, such as on the school website, violates our licence agreement. However, you can share them securely on the school's Virtual Learning Environment (VLE) or through parent and student newsletters.

    3. Are there any interactive features available on CS Workout?

    Currently, CS Workout offers interactive flashcards and wordsearches. We are actively developing additional interactive features, including quizzes, coding challenges, games, and collaborative exercises, which will be available in the future.

    4. Can students track their progress on CS Workout?

    Progress tracking for students is currently in development. Please refer to our Roadmap for updates on the expected release timeline.

  •   Support & Assistance

    1. What support options are available if I encounter issues with CS Workout?

    You can reach out to our support team via email at info@smartinteractive.co.uk or via the Contact Form for assistance with any CS Workout-related queries or technical difficulties.

    2. How frequently is CS Workout updated with new content and features?

    CS Workout is regularly updated with new content, features, and improvements to enhance the learning experience for our users.

    3. How quickly can I expect a response from the CS Workout support team?

    Our support team strives to respond to inquiries within 24 hours during regular business hours. However, response times may vary depending on the volume of inquiries.

  •   Subscriptions & Billing

    1. How does billing work for CS Workout subscriptions?

    CS Workout offers 1-year, 3-year, and 5-year subscription options. The 3-year and 5-year subscriptions are available at reduced rates for cost savings. When a user subscribes to CS Workout, they pay for the subscription in full upfront for the selected duration (1 year, 3 years, or 5 years).

    2. What happens when my CS Workout subscription is about to expire?

    When your CS Workout subscription has 30 days remaining, we will contact you to inquire if you would like to renew your subscription.

    3. Can I renew my CS Workout subscription before it expires?

    Yes, you can choose to renew your CS Workout subscription before it expires. If you decide to renew, the new subscription duration will be added onto your current one, maintaining the same username and password.

    4. What if I choose not to renew my CS Workout subscription?

    If you choose not to renew your CS Workout subscription, your account will be deactivated upon expiration. You will not be automatically invoiced for renewal; only upon your authorisation will the account be renewed.

    5. Can I cancel my CS Workout subscription and receive a refund?

    CS Workout subscriptions are non-refundable. However, you can choose not to renew your subscription upon expiration if you no longer wish to continue using the service.

  •   Security & Privacy

    1. How does CS Workout ensure the security of user data?

    CS Workout employs robust security measures to protect user data, including encryption protocols and regular security audits.

    2. How does CS Workout handle student data privacy?

    CS Workout prioritises the privacy and security of student data and adheres to strict data protection policies to safeguard sensitive information.

    3. Does CS Workout comply with data privacy regulations?

    Yes, CS Workout is fully compliant with relevant data privacy regulations, ensuring the confidentiality and privacy of user information.

    4. How long is user data stored on CS Workout servers?

    User data is stored on CS Workout servers for as long as the user maintains an active account. If an account is terminated, data may be retained for a limited period for audit and legal purposes before being securely deleted.

    5. Are there any age restrictions for using CS Workout?

    CS Workout is designed for students of all ages; however, parental consent may be required for students under a certain age, depending on local regulations.

Have any questions? Get in Touch